Privacy Policy - Mostbet Data Protection & Security

What Data We Collect

Mostbet collects different types of information depending on how you interact with the platform.

Data you provide directly. This covers everything you enter during registration, identity verification, or when contacting support. It includes your name, surname, username, date of birth, gender, email address, phone number, billing address, and payment details. If you submit documents for KYC verification (passport, national ID, driving licence, proof of address), those are stored too;
Payment data. Transaction ID, date, amount, and the payment system used. Mostbet does not store bank card numbers;
Data collected automatically. When you visit the site, the platform logs your IP address, device type, browser version, operating system, timezone settings, screen resolution, and location. This also includes traffic data, referrer URLs, login history, and the pages you visit;
Account activity. Your betting history, casino play, deposit and withdrawal records, bonus usage, and account balance;
Communication records. Emails, live chat messages, phone calls, and any other correspondence with the support team or through social media and messengers;
Advertising and communication preferences. Information about what marketing content you interact with and your notification settings;
Third-party data. Mostbet may receive additional information from independent sources to verify your identity, prevent fraud, or improve the quality of services.

How We Use Your Data

Mostbet processes personal data for the following purposes:

To create and manage your account, process bets, deposits, and withdrawals;
To verify your identity through KYC procedures and comply with anti-money laundering regulations;
To prevent fraud, money laundering, match fixing, and other suspicious activity;
To provide customer support and resolve issues or complaints;
To improve the platform, test new features, and personalise your experience;
To send you notifications about account status, promotions, and website updates (marketing messages are only sent with your consent);
To compile anonymised statistics and analytical reports;
To comply with legal and regulatory obligations;
To establish, exercise, or defend legal claims.

Mostbet does not sell your personal data to advertisers or third parties for marketing purposes.

When We Share Your Data

Your personal data stays with Mostbet in most situations. There are, however, cases where sharing is necessary.

Within the corporate group. Companies related to Bizbon N.V. may access your data for administrative and compliance purposes;
Service providers. Payment processors, hosting providers, identity verification services, and technical partners may handle your data strictly to perform their functions. They are bound by confidentiality agreements and cannot use your data for other purposes;
Legal and regulatory bodies. Mostbet may disclose your information to courts, regulators, law enforcement, or fraud prevention agencies when required by law. This includes investigations into money laundering, match fixing, or any other illegal activity. Your personal data and betting history can be shared with the police, sports bodies, and specialised anti-money laundering services if a formal request is made;
With your consent. In specific situations, data may be shared with third parties if you have given explicit permission;
Business changes. If ownership of the platform changes or the company goes through restructuring, user data may transfer to the new owner to keep services running.

Data Security

All communication between your browser and the Mostbet server is protected by SSL encryption with 256-bit keys. Personal information and financial transactions are encrypted both in transit and at rest.
Access to user data is restricted to authorised employees who need it for their work. Staff, agents, and contractors are required to maintain confidentiality. Servers are housed in secure data centres with physical controls, firewalls, and round-the-clock monitoring.
No system is entirely risk-free, and data sent over the internet carries inherent risk. Mostbet takes all reasonable steps to protect your information once received, but transmission is at your own risk. Keep your login credentials private, log out of shared devices, and do not post personal details in public forums or chat rooms.

Data Retention

Mostbet keeps your data only as long as there is a reason to. While your account is active, all data described above is stored. After you close your account, certain records may be kept for up to five years to meet legal and regulatory requirements, resolve disputes, or prevent fraud.
Transaction records and financial data may be retained longer where tax, accounting, or anti-money laundering laws require it. When data is no longer needed for any permitted purpose, it is either destroyed securely or anonymised.

Cookies

Mostbet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that remember your preferences and help the site work properly.
Session cookies are temporary and deleted when you close the browser. Persistent cookies remain on your device for a set period and help the site recognise returning visitors.
Mostbet also uses analytics cookies (including Google Analytics) to track how users interact with the site: visit frequency, pages viewed, and referrer URLs. Google Analytics collects your IP address but not your name or other identifiers. You can opt out by disabling cookies in your browser settings or by using Google’s opt-out tool.
Disabling cookies may limit some features of the website, including login, personalisation, and payment processing.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access and obtain copies of the personal data Mostbet holds about you;
Request correction of inaccurate or incomplete records;
Request deletion of your data where there is no legal basis to keep it;
Restrict or object to certain types of processing;
Withdraw consent for marketing communications at any time;
Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact [email protected] or use the live chat on the website. Mostbet may verify your identity before acting on your request.

Changes to This Policy

Mostbet may update this Privacy Policy when laws change or services evolve. The current version is always available on the website, and changes take effect as soon as they are published. We recommend checking this page from time to time. Continued use of the platform after an update means you accept the revised terms.